Core Interact – a ‘native’ to Teams Contact Center solution, is a unique cloud-based application especially created for businesses (SMEs + Corporations) that have a sales department, helpdesk or information desk. One central point in the company from which customer contacts are managed.
Core Interact – built on the Microsoft Bot Framework and deployed in Azure – was designed from the ground up:
- with the Microsoft Teams | Office 365 client as a starting point,
- providing sufficient ‘queue’ functionality,
- integration with CRM | ERP (Dynamics 365 and other xRM applications),
- user convenience for the ‘agent’,
and facilitates the ability to be reachable in ‘a correct manner’ using your preferred communications channels.
The Core Interact application comes standard with unlimited number of Call Queues, IVRs, Wall boards and offers a fully featured reporting module (CSV & Power BI) and is served via an online easy to use web-based control panel or using.