SoftApp adds a native to Teams PC Operator Console to her The Voice of O365 cloud offering.

Amersfoort – the Netherlands, January 18, 2021. SoftApp is expanding her cloud service The Voice of O365 – which allows Microsoft 365/Office 365 users and her organizations to deploy Microsoft Teams as a full-fledged PBX in the cloud – with a unique ‘native’ to Teams PC operator Console, allowing receptionist and operators to make ‘spit second’ decisions when answering incoming calls.

The intuitive, unsurpassed Windows based PC Operator Console software module of The Voice of O365 combines all information about the status of your organization in a single interface. Allowing for efficient call handling (answer, hold, transfer, etc.), an overview who is waiting, who one is talking to, as well as colleague availability (Outlook). This module comes standard with a calendar based Attendant (IVR) and Call Queue (ACD) functionality.

‘Native to Teams means that the call handling of this module works directly with the Cloud Communication APIs of Microsoft Teams deployed in Azure. Which allows the end-customer also the freedom to use Microsoft calling plans’ say’s Jeroen Andre de la Porte – CEO of SoftApp.

The PC Operator Console is available in The Voice of O365 market place as well as the StreamOne Marketplace of our valued international distributor Tech Data.

About SoftApp
SoftApp – headquartered in Amersfoort – the Netherlands, is an international cloud service provider of cutting edge Unified Communications and Collaboration solution that enable small, medium and large enterprise organizations to use Microsoft 365 or Microsoft Office 365 as fully fledged PBX in the cloud. SoftApp sells her solutions via business partners under the brand name; The Voice of O365.

For more information, visit:
https://www.softapp.cloud/ or
https://www.thevoiceofo365.com/

Seamless integration of The Voice of O365 and CONTACTCENTER4ALL

Press Release 
Vianen | Amersfoort– January 15th, 2021

Seamless integration of The Voice of O365 and CONTACTCENTER4ALL
Exciting news for Contact Centers.

Highlights
• Easy onboarding via a The Voice of O365 self-service portal.
• Contact Center functionality instantly available on in Microsoft365.
• CC4Teams features operational faster than ever.

Seamless integration
ContactCenter4ALL, a leader in contact center solutions for Microsoft platforms, and The Voice of O365, an international cloud service provider with a sip trunk independent Teams direct routing competency, have announced the integration of services today.

The newly created services enable organizations to onboard and use CC4Teams quickly and easily in combination with Teams telephony services while maintaining the telco agreement.
The cloud-based CC4Teams solution provides Microsoft Teams users and their organizations with extra functionalities required to create an omnichannel contact center – combining social media, webchat, and call offerings with powerful analytics. All of which can be used from any device with an internet connection. The enterprise-grade voice platform The Voice of O365 ensures safety and stability, allowing organizations to safely benefit from this integration.

“Especially at this time, where many companies still struggle with onboarding their contact center agents from home, a solution like this is needed to help provide business continuity, the onboarding process is quick and easy, lowering the threshold tremendously” says Marcel Reuvers, CEO of ContactCenter4ALL.

Jeroen André de la Porte, CEO of SoftApp adds “This integration service is also -still- available for companies that are using Skype for Business, in essence our platform offers the ability to turn Microsoft 365 | Office 365 into a fully-fledged PBX in the cloud using Teams or Skype for Business.

About The Voice of O365
SoftApp – headquartered in Amersfoort – the Netherlands, is an international cloud service provider of cutting edge Unified Communications and Collaboration solution that enable small, medium and large enterprise organizations to use Microsoft 365 or Microsoft Office 365 as fully fledged PBX in the cloud. SoftApp sells her solutions under the brand name; The Voice of O365.
For more information, visit: https://www.thevoiceofo365.com/

About CONTACTCENTER4ALL
With CC4ALL your Contact Center is wherever you want it to be! Picking up the phone from 9 to 5 just isn’t enough anymore. You need to respond to your customers’ channels of choice, any time of the day. Just add CC4ALL to Microsoft Teams, Microsoft Dynamics or Microsoft Skype for Business, and you are ready for the future.

For more information, visit: https://contactcenter4all.com/
Media contacts
Sales department, SoftApp
sales@softapp.cloud
Phone nr.: +31 85 7735300

Willeke Hellenthal, Marketing Manager, ContactCenter4ALL
willeke.hellenthal@contactcenter4all.com
Phone nr.: +31 8826 80700

SoftApp breidt het selfservice portaal van de cloud service The Voice of O365 uit met een ‘market place’ en ‘call detailed record’ (CDR) module.

TVO365 Portaal Sept 2020
Amersfoort 24 september 2020.

 SoftApp breidt het selfservice portaal van haar cloud service The Voice of O365 – waarmee Microsoft 365/Office 365-gebruikers en haar organisaties Teams als volwaardige telefooncentrale in de cloud kunnen inzetten – uit met een ‘Market Place’ en ‘Call detailed Record’ module, waardoor haar Business Partners en eindgebruikers nog meer controle hebben.   

De Market Place module biedt de mogelijkheid om, snel en doeltreffend, licenties of diensten te bestellen, op- dan wel af te schalen. De bestelhistorie te bekijken, alsook te zien wat er per klant in gebruik is. De verwerking van de opdracht is ‘onmiddellijk’.

De Call Detail Record (CDR) module biedt van elk gesprek uitgebreide gespreksinformatie. De informatie (inclusief complete sip trace) wordt samengesteld vanuit onze Session Border Controllers in combinatie met de operationele SIP trunk en de connectie naar de Microsoft Teams hubs. Hiermee kan men inzien wat er gebeurt met een gesprek in geval van bijvoorbeeld calamiteiten.

“Met deze 2 nieuwe modules ondersteunen we onze Business Partners en haar klanten op het juiste niveau.” zegt Jeroen André de la Porte – CEO SoftApp “immers, het zijn van selfsupporting is onlosmakelijk met cloud technologie verbonden”.

Over SoftApp

SoftApp BV – gevestigd te Amersfoort is een internationale cloud service provider van Unified Communications-oplossingen en diensten die waarde toevoegen aan het gebruik van Microsoft 365 en Microsoft Office 365: Teams en Skype for Business in het bijzonder.

SoftApp verkoopt haar cloud diensten onder de merknaam The Voice of O365. The Voice of O365 is onderscheidend vanwege haar in huis vervaardigde unieke selfservice portaal, haar sip-trunk onafhankelijkheid evenals de prijs per gebruiker, per maand die geen contractuele verplichting kent.

SoftApp levert haar innovatieve collaboratie (UC) oplossingen uitsluitend via Business Partners aan ondernemingen, in combinatie met de Microsoft Value Propositie, waardoor deze ondernemingen (eindklanten) zich zakelijk kunnen onderscheiden.

 

Website: www.TheVoiceofO365.com
E-mail: sales@softapp-distribution.com
Phone: +31 85 7735300

Product lancering Microsoft 365 Business Voice!

Bodegraven | Amersfoort 1 april 2020. TechData in combinatie met de Teams ‘direct routing’ module van The Voice of O365 (SoftApp) zijn door Microsoft genomineerd als 1 van 3 Microsoft 365 Business Voice Launch partners voor de Nederlandse markt.

Door deze nominatie worden business partners van TechData onmiddellijk in staat gesteld om nieuwe zakelijke cloud gebaseerde telefonie kansen te ontgrendelen. Microsoft 365 Business Voice is een alles-in-één communicatieoplossing voor kleine en middelgrote bedrijven (MKB) die kan worden geïntegreerd in Microsoft Office 365, waarbij bellen, vergaderingen en messaging samenkomen in één applicatie, Microsoft Teams.

Microsoft 365 Business Voice bundelt de phone system en audio conferencing licentie waardoor ook Office 365 Business Essentials, Business Premium en of Microsoft 365 Business gebruikers en haar organisaties in combinatie met ‘direct routing’ (The Voice of O365) en behoud van haar huidige telefonieovereenkomst, Teams als volwaardige telefooncentrale in de cloud kunnen gebruiken.

Voor meer informatie:

 

Over TechData

Tech Data connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. Tech Data is ranked No. 83 on the Fortune 500® and has been named one of Fortune’s World’s Most Admired Companies for nine straight years. To find out more, visit www.techdata.com or follow us on Twitter, LinkedIn and Facebook.

Over SoftApp

SoftApp is een internationale cloud services provider van zakelijke Unified Communications-diensten die waarde toevoegen aan Microsoft 365 en Microsoft Office 365 waaronder Microsoft Teams en Microsoft Skype for Business. Haar portfolio van clouddiensten wordt via de merknaam The Voice of O365 of op ‘white label’ basis geleverd.

Informatie: www.softapp.com

SIP trunk provisioning voor Microsoft Teams direct routing geautomatiseerd!

thevoiceof0365Schermafbeelding 2020-02-06 om 15.32.55

6 februari 2020. SoftApp breidt het selfservice portaal van haar cloud dienst The Voice of O365 – waarmee Microsoft 365/Office 365 gebruikers en haar organisaties Microsoft Teams als volwaardige telefooncentrale in de cloud kunnen inzetten – uit met een unieke provisioning tool die er voor zorg draagt dat een sip trunk en bijbehorende telefoonnummers in 3 stappen (vol automatisch) geprovisioneerd kunnen worden.

Schermafbeelding 2020-02-06 om 15.33.29

Met deze ongekende selfservice portaal toevoeging kunnen onze (internationale) business partners en haar klanten zelfstandig en zonder onze tussenkomst, elk willekeurige sip trunk met bijbehorende telefoonnummers op onze redundante virtuele AudioCodes SBC’s registeren en met de Phone System licentie van Microsoft Teams connecteren.

“De Teams direct routing module van The Voice of O365 is sip trunk onafhankelijk, wordt toegewezen per gebruiker, per maand en kent geen contactuele verplichting.” zegt Jeroen André de la Porte – CCO SoftApp

Over SoftApp
SoftApp BV gevestigd in Amersfoort – Nederland, is een toonaangevende internationale cloud serviceprovider van geavanceerde Unified Communications oplossingen. Haar product portfolio geleverd via The Voice of O365 bestaat uit UC-softwareapplicaties en maatwerk toepassingen voor gebruik: op locatie of in de cloud. Haar productaanbod verrijkt; Microsoft Lync 2010 | 2013, Microsoft Skype for Business, Microsoft Teams, Microsoft 365 en Office 365.

Website: www.TheVoiceofO365.nl
E-mail: sales@softapp-distribution.com
Phone: +31 85 7735300

Tech Data UK gives Microsoft partners three telephony choices for Teams

  • Three options are now available for resellers to add enterprise voice calling functionality to Microsoft Teams
  • Tech Data CSP and Maverick AV Solutions team ready to work with partners to provide complete meeting room solutions

Basingstoke | Amersfoort, January 10th 2019 – Tech Data UK is giving Microsoft CSP partners the opportunity to deliver added value to their Microsoft 365 | Office 365 customers by giving them a set of options for the addition of telephony services to the Teams collaboration platform.
The availability of Microsoft’s Business Voice solution through Tech Data means that Tech Data – which has an existing international partnership with SoftApp for the SIP trunk-independent The Voice of O365 solution – can provide resellers with three distinct options to add calling features for Teams.

  • An ‘all-in’ Microsoft solution which provides the Microsoft telephony system along with call minutes, managed through Tech Data’s StreamOne cloud platform
  • A Direct Routing SIP trunk-independent option – end-user customers can retain their existing Telco contracts when using SoftApp’s the Voice of O365
  • Direct Routing and calling plan – combining the SoftApp solution and Business Voice to offer both a Teams Direct Routing module and a domestic calling minutes bundle.

In addition, if the customer is looking to use Teams as a solution for collaborative meeting spaces, Tech Data can provide a full range of devices designed to work with Teams through Maverick AV Solutions.

Nick Stancliffe, Business Development Manager, Microsoft Cloud Solutions at Tech Data UK, said: “Tech Data is enabling Microsoft CSP partners to deliver modern workplace solutions to their customers and with these voice calling options, they can extend and enhance the functionality of Teams and turn it into a fully-fledged telephony system. We see this as an ideal proposition for partners to take to SMB customers and a great way to drive revenues and cloud consumption.”
Maverick AV Solutions can provide a comprehensive choice of large-format interactive displays, cameras and audio equipment, connectors and cables from leading audiovisual vendors. Resellers can call on their expertise and that of Tech Data’s Microsoft CSP team to bring complete solutions together.

About Tech Data
Tech Data connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. Tech Data is ranked No. 88 on the Fortune 500® and has been named one of Fortune’s World’s Most Admired Companies for 10 straight years.
For more information contact:

For more information contact:
Nick Stancliffe
Business Development Manager,
Microsoft Cloud Solutions
Redwood 2, Crockford Lane, Chineham Park
Basingstoke, Hampshire, RG24 8WQ
+447702 718315
nicholas.stancliffe@techdata.co.uk

About SoftApp
SoftApp – headquartered in Amersfoort – the Netherlands, is an international cloud service provider of cutting edge Unified Communications and Collaboration solution that enable small, medium and large enterprise organizations to use Microsoft 365 or Microsoft Office 365 as fully fledged PBX in the cloud.
For more information contact:
Jeroen Andre de la Porte
CCO
SoftApp BV
www.thevoiceofo365.com
jeroen@softapp-distribution.com
+31855363013

The Voice of O365 certifies the Gradwell Communication SIP trunks

allowing Microsoft 365 | Office 365 E3 and E5 plan customers and their organizations to use Microsoft Teams (or Skype for Business) as a true PBX in the cloud. With the ability to make and receive phone calls to any global number, as they would with a conventional phone system.

The Voice of O365 is a unique – channel partner centric – cloud solution of SoftApp, is distributed exclusively by Tech Data to her ICT business partners in the UK and now supports the use of the SIP trunks of the leading UK telecommunications company: Gradwell Communications.

This certification emphasizes and shows the importance, potential of effective channel partnerships across borders.

James Taylor, Gradwell’s Head of Partner Sales, said: “We’re delighted to play a key role in The Voice of O365 offering. Unified Communications | Collaboration is becoming increasingly important to businesses around the world, and it’s great to see our SIP trunks powering a truly innovative product.”

“We’re pleased to have found a secure partnership with a leading SIP provider. Our working relationship has allowed the development process to work smoothly and efficiently”, said Jeroen Andre de la Porte, CEO of SoftApp.

Nick Stancliffe, Tech Data’s Business Development Manager, said: “Microsoft 356 in combination with Teams is a key part of Tech Data’s modern workplace strategy.  We are very content to be able to offer our partners a SIP trunk service combined with a Direct Routing module to turn Microsoft Teams into a fully-fledged collaboration platform.”

About

 

SoftApp
SoftApp – headquartered in Amersfoort – the Netherlands, is an international cloud service provider of cutting edge Unified Communications and Collaboration solutions that enable small, medium and large enterprise organizations to use Microsoft 365 or Microsoft Office 365 as fully fledged PBX in the cloud. SoftApp’s strategy is to offer innovative solutions to her international reseller channel, which allows these resellers, in combination with the Microsoft value proposition, to be distinctive and to strengthen the business relationship with their existing and future customers.

image001

Gradwell
Gradwell is a leading provider of communications technology to the UK’s SMEs. We are trusted by over 8,000 businesses to provide everything from cloud phone systems and voice products to broadband and connectivity. As well as our direct offering, we also work with hundreds of business partners, offering them a range of options to grow their businesses, from white labelled products to fully serviced support and invoicing.

Founded over 20 years ago, we are dedicated to helping small and growing businesses communicate better using technology. Our entire team – from support and account management to development and product – is proudly based in Bath, Somerset.

About Tech Data
Tech Data connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. Tech Data is ranked No. 83 on the Fortune 500® and has been named one of Fortune’s World’s Most Admired Companies for nine straight years. To find out more, visit www.techdata.com or follow us on Twitter, LinkedIn and Facebook.

Tech Data Signs European Agreement with SoftApp Distribution

Schermafbeelding 2018-10-03 om 13.27.27

Distributor to offer The Voice of 365 on its cloud platform, StreamOne

Barcelona, Spain (October 1st, 2018)Tech Data (Nasdaq: TECD) today announced a pan-European agreement with SoftApp Distribution, a provider of cutting-edge unified communications add-on solutions, to make The Voice of O365 available on its cloud platform, StreamOne.

Through this new partnership, Tech Data customers will have access to The Voice of O365, a hosted service that offers Office365 Business Premium, E3 and E5 Plan users and their organisations the ability to use Skype for Business Online (formerly Lync 2010/13) as a true private telephone network (PBX or Private Branch Exchange) in the cloud.

Denis Fouquet, vice president, Software and Cloud Solutions, Europe, at Tech Data, said “The provisioning of The Voice of O365 onto StreamOne allows our customers to put emphasis on unified communications, offering end-user organisations the option to make phone calls with their existing Skype for Business license as they are accustomed to with their present telephone service.”

Jeroen André de la Porte, CEO, at SoftApp, said, “Working with Tech Data allows us to have access to its wide European network of partners. The addition of The Voice of O365 to Tech Data’s StreamOne platform enables organisations to be a step closer to offering unified communications and enabling collaboration in an unsurpassed manner.”

The agreement with SoftApp Distribution is being rolled out in a phased approach across Europe. For more information on Tech Data’s cloud solutions and StreamOne, visit Tech Data Cloud or contact cloud@techdata.eu.

About Tech Data

Tech Data connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. Tech Data is ranked No. 83 on the Fortune 500® and has been named one of Fortune’s World’s Most Admired Companies for nine straight years. To find out more, visit www.techdata.com or follow us on Twitter, LinkedIn and Facebook.

Media Enquiries
George Troughton
Communications Manager, Europe
Tech Data
george.troughton@techdata.eu
Mobile: 0034 615 841 745

Jeroen André de la Porte
CEO
SoftApp
jeroen@softapp-distribution.com
Mobile : 0031 621 60 80 44

SoftApp breidt haar cloud dienst The Voice of O365 uit met een ‘Direct Routing’ module voor Microsoft Teams.

image004     Microsoft-Teams-Logo

18 september 2018. SoftApp breidt haar cloud dienst The Voice of O365 – waarmee Microsoft 365/Office 365 gebruikers en haar organisaties Skype for Business online als volwaardige telefooncentrale in de cloud kunnen inzetten – uit met een unieke ‘Direct Routing’ module voor Microsoft Teams, waardoor organisaties met Microsoft Teams kunnen bellen en gebeld kunnen worden (PSTN-toegang).

Microsoft Teams is een ‘Intelligente’ communicatie |collaboratie oplossing van Microsoft waarmee gebruikers eenvoudig met elkaar kunnen samenwerken gebruikmakend van 1 uniforme oplossing (interface).

De ‘Direct Routing’ module van The Voice of O365 is een SIP trunk leverancier onafhankelijke cloud applicatie die Microsoft 365 | Office 365 E3 en E5 plan gebruikers en haar organisaties de mogelijkheid biedt om Teams in te zetten als telefonieoplossing in de ‘cloud’. De ‘Direct Routing’ module voegt PSTN-toegang (gebruik van het openbare telefonienet) toe aan Teams met behoud van de ‘telco-overeenkomst’ en telefoonnummers.

“Met deze ongeëvenaarde module stellen we ons ICT reseller kanaal (wederom) in staat om haar Modern Workplace propositie te verrijken” zegt Jeroen André de la Porte – CEO SoftApp-distribution “omdat elk type SIP-trunk aanbieder bij ons bekend is kan de ICT reseller zich met een gerust hart in ‘de telefoniewereld’ begeven zonder vergaande telecomkennis of kan zij haar eigen telecom aanbod met die van The Voice of O365 combineren”.

Over SoftApp

SoftApp-distribution gevestigd in Amersfoort – Nederland, is een toonaangevende cloud serviceprovider van geavanceerde Unified Communications oplossingen. Haar product portfolio bestaat uit UC-softwareapplicaties en maatwerk | klant specifieke toepassingen voor gebruik: op locatie of in de cloud. Haar productaanbod verrijkt; Microsoft Lync 2010 | 2013, Microsoft Skype for Business, Teams, Microsoft 365 en Office 365.

Website: www.TheVoiceofO365.nl
E-mail: sales@softapp-distribution.com
Phone: +31 85 7735300

Het Skype for Business self-service portaal van The Voice of O365 is in preview!

image004Resellers en haar eindklanten zijn hierdoor functioneel in controle wanneer Skype for Business als telefooncentrale in de cloud gebruikt wordt.

Februari, 2018. SoftApp-distribution heeft een selfservice portaal ontwikkeld voor haar clouddienst The Voice of O365 (Microsoft Office 365 als telefooncentrale in de cloud). Met dit unieke, overzichtelijke en zeer gebruikersvriendelijke portaal biedt zij haar resellers en hun eindklanten de mogelijkheid om, naar eigen inzicht, Skype for Business te configureren en te onderhouden.

Het service portaal van The Voice of O365
Het portaal biedt de mogelijkheid om, zonder ‘diepgaande’ Skype for Business kennis, onder andere: gebruikers op en af te schalen, telefoonnummers toe te wijzen, call queues en automated attendants te configureren, de openingstijden te veranderen, vakantiedagen te benoemen, app policies zoals archiving, external access, mobility, chat en voicemail aan en uitzetten, webbeheerders aan te wijzen en partner- of klantlogo’s toe te voegen (i.v.m. white labeling).

“Met dit logisch opgebouwde selfservice portaal is ons reseller kanaal in staat haar klanten op elk tijdstip van de dag te ontzorgen of juist (gedeelde) controle te geven” zegt Jeroen André de la Porte – CEO SoftApp-distribution.

Over SoftApp-distribution
SoftApp-distribution gevestigd in Amersfoort – Nederland, is hosted serviceprovider en distributeur van geavanceerde Unified Communications add-on oplossingen. Haar product portfolio bestaat uit UC-softwareapplicaties en maatwerk | klant specifieke toepassingen voor gebruik: op locatie of in de cloud. Haar productaanbod verrijkt; Microsoft Lync 2010 | 2013, Microsoft Skype for Business, Teams, Microsoft 365 en Office 365.

Websites: www.SoftApp-distribution.com en www.thevoiceofO365.nl
E-mail: sales@softapp-distribution.com
Phone: +31 85 7735300